General Terms and Conditions of Logistics Services

ARTICLE 1 – PURPOSE

These General Terms and Conditions of Logistics Services (hereinafter "GTC") define the conditions under which Partners In Logistics International (hereinafter "PIL") provides the Client with logistics, warehousing, order preparation, e-commerce fulfillment, transport, returns management, and related services.

The detailed services, rates, and operational terms are specified in the commercial offer and contractual appendices.

ARTICLE 2 – INDEPENDENCE OF THE PARTIES

PIL acts as an independent service provider.

No provision of this contract may be interpreted as creating a partnership, agency, franchise, or relationship of subordination between the parties.

Each party remains solely responsible for its legal, tax, social, and administrative obligations.

ARTICLE 3 – DESCRIPTION OF SERVICES

Services may include, in particular:

• Receipt of goods
• Inspection of goods
• Storage
• Inventory management
• B2B order preparation
• E-commerce order preparation
• Shipping
• Returns management
• Transport services
• Customs services
• Specific services defined in the appendices

Any service not included in the initial offer will be invoiced separately.

ARTICLE 4 – CLIENT OBLIGATIONS

The Client agrees to provide accurate information regarding the goods, comply with applicable regulations, provide the documents necessary for operations, and disclose any special handling or storage requirements.

The Client remains solely responsible for the regulatory compliance of its goods.

ARTICLE 5 – PROHIBITED PRODUCTS

Unless otherwise agreed in writing by PIL, the following are prohibited:

• ADR hazardous products
• Explosive materials
• Illicit products
• Weapons and ammunition
• Counterfeit products
• Products requiring specific authorization
• Any goods likely to endanger persons, premises, or other goods

PIL reserves the right to refuse any non-compliant goods.

ARTICLE 6 – RATES

The applicable rates are those set out in the commercial offer or rate appendices.

Additional services will be invoiced separately.

Rates may be revised annually upon thirty (30) days' written notice.

ARTICLE 7 – INVOICING AND PAYMENT

Services are invoiced monthly.

Invoices are payable within thirty (30) days of the invoice date.

Any late payment will result in the application of late payment interest, the possible suspension of services, and the invoicing of collection fees.

PIL reserves the right to retain the goods until full payment of the amounts due, where permitted by applicable regulations.

ARTICLE 8 – INVENTORY MANAGEMENT

PIL provides the physical and computerized management of the inventory entrusted to it.

Inventories may be carried out periodically.

Any dispute relating to inventory must be reported within a maximum of seven (7) business days following the communication of the inventory results.

ARTICLE 9 – TRANSPORT

Transport operations may be carried out directly by PIL or entrusted to partner carriers.

The goods are then subject to the general terms and conditions of the selected carrier.

PIL's liability shall not exceed that borne by the carrier concerned.

ARTICLE 10 – INSURANCE

PIL maintains the professional insurance necessary for the conduct of its business.

The Client remains responsible for insuring its goods against theft, loss, fire, damage, and commercial risks.

Additional insurance may be taken out upon request.

ARTICLE 11 – LIABILITY

PIL is bound by an obligation of means (best-efforts obligation).

PIL's liability may only be engaged in the event of proven fault.

PIL shall not be held liable for loss of operation, loss of revenue, loss of customers, indirect damages, or intangible losses.

ARTICLE 12 – LIMITATION OF LIABILITY

PIL's total liability is limited to the total amount invoiced to the Client during the twelve (12) months preceding the incident.

This limitation applies to all claims, regardless of their nature.

ARTICLE 13 – CLAIMS

Any claim must be sent in writing within a maximum of seven (7) business days following discovery of the event concerned.

Any claim must be accompanied by the necessary supporting documents.

ARTICLE 14 – CONFIDENTIALITY

Each party agrees to preserve the confidentiality of information obtained in connection with the performance of the contract.

This obligation remains applicable throughout the term of the contract and for five (5) years following its termination.

ARTICLE 15 – PERSONAL DATA

The parties agree to comply with applicable regulations regarding the protection of personal data.

The data collected is used solely in connection with the performance of the services and the business relationship.

ARTICLE 16 – FORCE MAJEURE

Neither party shall be held liable for any failure resulting from an event of force majeure within the meaning of French law.

ARTICLE 17 – CONTRACT TERM

The contract is entered into for an initial term of three (3) years.

At the end of this period, it shall be automatically renewed for successive one (1) year periods unless terminated by either party.

ARTICLE 18 – TERMINATION

Either party may terminate the contract in the event of a material breach, insolvency of the other party, or upon thirty (30) days' written notice.

ARTICLE 19 – INTELLECTUAL PROPERTY

Each party retains all of its intellectual property rights.

ARTICLE 20 – GOVERNING LAW AND JURISDICTION

This contract is governed by French law.

Any dispute relating to its interpretation or performance shall fall within the exclusive jurisdiction of the courts of Angers.

ARTICLE 21 – COMPANY INFORMATION

Partners In Logistics International
1 Rue du Rocher
49800 Trélazé – France

SIRET: 94534718500023

Email: contact@pil-int.com